Because sheepskin has a delicate surface, Ugg footwear is individually hand cleaned using approved suede detergents and conditioners. Like any fine garment, sheepskin is delicate and not all stains can be prevented or removed. Once cleaned and conditioned, the footwear is stuffed to retain its shape through the drying process. Boots are allowed to dry naturally in a climate controlled environment. Sometimes UGG’s will shrink slightly after cleaning. This is normal and you can expect them to stretch back out when you wear them. Once dry, our specialists work to revive the luster and stain repellency of your twinface sheepskin boots. Finally, your UGG’s are deodorized, stuffed with tissue paper, brushed with a specialty suede brush to groom the nap and made ready for you to pick up.